If something isn't working the way it should, or you have a question you can't find the answer to, this page explains how to reach us and what to expect when you do.

Our support team handles the full range of player queries — account access, payment questions, bonus eligibility, technical issues, and anything else that comes up during your time with us. The people who receive your message are authorised to take action on your account directly, not just pass things along. When you write in, you're reaching someone who can actually resolve the issue.

What to include in your message

The quickest way to get a resolution in a single exchange is to give us everything we need upfront. Please include the username or email address registered to your account, a clear description of the issue, and — where relevant — the date and time it occurred, the game or payment method involved, and any reference numbers you have to hand (such as a transaction ID). The more specific you are, the less likely we are to need a follow-up before we can help you.

When your message reaches us, it is logged, assigned, and reviewed by a member of the team. You'll receive a response through the same channel you used to contact us. We don't close tickets without a resolution or a clear explanation of why one isn't possible.

Responsible gambling and account restrictions

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as a priority and handled separately from standard support queries. If you ask us to restrict your account in any of these ways, we act on that request without delay. We do not apply waiting periods or ask you to reconsider. If you want to discuss your options before making a decision, we're here for that conversation too — but if you've made up your mind, just tell us clearly and we'll take care of it.

On the subject of formal complaints: if you feel your issue hasn't been resolved fairly through standard support, you have the right to raise a formal complaint. These are escalated within our team and reviewed at a higher level. If you remain unsatisfied after that process, your complaint can be referred to our licensing authority, Anjouan Gaming (Comoros), under licence number ALSI-202509029-FI1. We'll provide you with the relevant details if it comes to that point.

One thing we want to be clear about: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from BetMica that asks for this kind of information, do not respond — contact us through the official channel to report it. Protecting your account is something we take seriously, and legitimate support will never require you to compromise it.

You'll find our contact options elsewhere on this page. We're here, and we want to sort things out.